Shipping policy

Thank you for shopping with The Designer Rack. We are committed to delivering your orders quickly and safely. Please review our shipping policy below.

1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).

During high-volume periods (e.g., sales, holidays), processing times may be extended.

You will receive a confirmation email when your order is placed, and a second email with tracking info once shipped.

2. Domestic Shipping (USA)
We offer standard and expedited shipping to all U.S. states and territories.

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3–7 business days Calculated at checkout
Expedited Shipping 2–3 business days Calculated at checkout

Free standard shipping may be available for qualifying orders (e.g., over $100). See promotional banners or cart for current offers.

We ship via trusted carriers like USPS, UPS, and FedEx.

3. International Shipping
We ship to select countries outside the U.S. International shipping rates and delivery times vary by destination and will be calculated at checkout.

Note: The Designer Rack is not responsible for any customs duties, taxes, or import fees incurred once a package leaves the United States. These fees are the responsibility of the customer.

4. Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. You can also log in to your account on our website to check your order status.

If you haven't received your tracking number within 3 business days, please contact us at [shop@thedesignerack.com].

5. Address Accuracy
Please double-check your shipping address before confirming your order.

We are not responsible for orders lost due to incorrect or incomplete addresses.

If an order is returned to us due to address issues, reshipping fees may apply.

6. Delays and Lost Packages
While we do our best to meet all shipping estimates, delays can occur due to weather, carrier issues, or other unforeseen events.

If your package is marked as delivered but cannot be found, please contact the carrier first, then us.

For packages lost in transit, please contact us at [shop@thedesignerrack.com] within 7 days of the expected delivery date.

7. In-Store Pickup (If Applicable)
Currently, The Designer Rack operates online only and does not offer local pickup.

8. Questions?
For questions about your shipping or order status, please reach out to our customer support team:

Email: [shop@thedesignerack.com]
Business Hours: Monday–Friday, 9 AM–5 PM ESTAll Brands Gateway vendors can deliver worldwide. Our freight partners are UPS, DHL, FedEx, and the Postal service. The average delivery time within Europe is 3-5 business days. For shipping destinations outside Europe, such as North America and Asia, the delivery time is 5-10 business days, however, delivery times may increase depending on the delivery destination, and delivery times could also change during the covid19 crisis. 

Invoices for orders delivered by couriers are available to both download and print online from the customer’s individual account area. Once such information has been issued, no changes can be generated.

All our vendors offer a worldwide shipping fee starting from 15€/17$ for each individual warehouse order, no matter the dimensions or weight of the package. For stocklot orders that might include an additional discount, a member of our customer services team will contact the customer to discuss shipment details and delivery time.

Lost or damaged packages are insured for a maximum amount of 30€ unless agreed upon differently by the buyer and added as a note when making a purchase. 

Products are dispatched from BrandsGateway partners within 1-3 business days after the payment for the order has been received and are always subject to checking the regularity of the payment before carrying it out. In the case of orders with payments in advance other than bank transfer and where BrandsGateway has a report of anomalies, such as the mismatch of the name of the person registered and the holder of the credit card, the goods are delivered within 7 working days from when it has been checked for regularity of the payment, or at least from the end of the tests that will be necessary to verify the regularity of payment. In the unlikely event that a product has not been delivered after 10 working days following the order confirmation, customers should send a direct email to support@brandsgateway.com with the subject line "non-delivery", while also stating the order number as well as any other additional information. Having received the email, BrandsGateway will contact the customer within 2 working days in order to resolve the problem, or in some cases offer an explanation for the non-fulfillment of orders. For an unclaimed package that is returned to the vendor, the buyer will need to cover a fixed fee of 45€/55$, which will be invoiced for or deducted from the refund

Returns due to wrong shipping information provided such as name or address will be covered by the buyer with a fixed fee of 45€/55$.

Customs operations are handled by BrandsGateway together with the selected freight provider customs agency for shipments outside the EU all additional customs charges will be covered by the buyer. Any documentation needed will be provided by BrandsGateway to have the package cleared if necessary. With our 10+ years of experience with international deliveries and thousands of international buyers, we can guarantee fast and smooth delivery.